Be Expertin your field
- We master our craft and constantly improve
- We train hard—factory training is required
- We fix the system, not the symptom
- We compete to win
- We are accountable to doing our jobs fully
Be Nice
- We go BIG - Begin In Gratitude
- We follow the 20-Foot Rule
- We say please, thank you, and you’re welcome
- We lead, never point
- We give living room treatment (especially to our team mates and their families)
- We communicate (call, email, text people back)
- We are clear with expectations - Clear is kind
Dothe Right (thing without respect to profit)
- We give customers and others the benefit of the doubt — we put ourselves in their shoes and feel their inconvenience
- We don’t let profit or loss determine how we care for a customer
- We don’t let outsiders (like manufacturers & banks) determine how we treat OUR customers
- The quicker you fix the problem, the cheaper it is, and the happier the customer is
We create solutions that make life better for others.